Should you have any inquiries, feel free to reach out to us. Our team of knowledgeable professionals is accessible every day of the week to address any queries you might have.
We aim to provide responses to all inquiries within 48 hours.
Orders and Payments
Which payment methods can I use?
You can use American Express(AMEX), Apple Pay, Bancontact, Google Pay, Maestro, Mastercard, Paypal, Shop, Union Pay and Visa
Can I cancel my order?
We apologize for any inconvenience, but please note that we are unable to cancel orders once they have been placed. Our team works diligently to swiftly process and prepare your order for shipment.
Can I expect to receive an order confirmation?
Once your order is shipped, you will receive a shipping confirmation with a tracking number by e-mail. You can use this number to monitor the progress of your shipment online.
Shipping
Does LA BALEINE ship WORLDWIDE?
Yes, we do! We deliver WORLDWIDE with trusted shipping companies.During checkout, you can select your country, and shipping costs and delivery times will be displayed accordingly.
If you have any other questions regarding shipping, feel free to contact our customer service, and we will be happy to assist you.
What are the estimated delivery times?
The estimated delivery time varies depending on your location. Generally, standard shipments arrive within 3-5 business days. Please be aware that unforeseen circumstances, such as customs checks, may affect delivery times.
When will my order be shipped?
We strive to process orders as quickly as possible. Typically, your order will be shipped within 2-3 business days after payment is received. Please note that orders placed during the weekend or on holidays may require an additional processing day.
How can I track my order?
Once your package is shipped, we will promptly send you an email containing a Track and Trace. Within this email, you will be able to access the status of your order and, if necessary, provide additional instructions to the delivery service.
Returns
Is it possible to return my order/package?
Yes it is possible, If the item(s) are not to your liking you can always return them within 14 days.
What are the return cost?
You will be responsible for covering the cost of returns. The amount you will need to pay will vary depending on the courier used and the country from which you are returning the package.
What are the specified conditions for returns?
Return Period
The return period is 14 days, starting from the day the customer receives the package. Within this time frame, the customer can return the package without providing a reason. Please ensure that the return shipment is sent back to us within these 14 days.
Return condition
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item(s).
Shipping costs are not refundable.
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